Privacy and Cookie policy

Odyssey respects your privacy and the right to control your personal data. Our guiding principles are simple. We will be open to inform you about what data we collect and why. We will protect your data as if it were our biggest trade secret.

Odyssey ("Company") Privacy Policy describes what data we collect, the purpose of the processing, how you can control your own data and how to contact us. This Privacy Policy applies when you use apps, web pages, and services that are included in an app or on a website managed by the Company. The Company is a personally responsible person in accordance with these terms and is responsible for processing according to current legislation.

Here is a summary of what you can expect by visiting our apps, websites and other services:

• We may use your identifier information to personalize your experience when cookies are accepted or if you identify your self through our websites and services.
• We may track your web activity for website improvement and performance tracking when statistical cookies are accepted or if you identify your self through our websites and services.
• Your behaviour and web activity may be used for marketing purposes such as profiling, and marketing analysis when marketing cookies has been accepted.
• We collect personal information for communication and/or marketing purposes when marketing cookies has been accepted and/or you contact us by providing your personal information and thereby will be giving your consent to do so.
• We process personal information by sending them to integrated Email and CRM systems for communication, marketing and nurturing purposes.
• We save personal information in our systems for analysis purposes and to improve our services.

What personal data do we collect?#

The Company collects the information primarily from you as a customer. Examples of personal data that we might collect are your name and other contact details such as phone number, email address or physical address. The Company may update your information from other public records if it is necessary in order to maintain good registry care.

The Company registers personal data in connection with:

• If you purchase a service from the Company.
• If you are registered as a user of our services.
• Notification of a service offered through the various platforms offered by the Company.
• When you enter your name, e-mail address or your mobile phone number on one of our websites.
• If you contact us via email, by phone, our websites and social media.
• If you sign up for email subscriptions.
• Your visit to our websites, apps and services, including but not limited to traffic data, location data, weblogs and other communications data, such as the IP address, type of device, operating system and browser type used for the visit, depending on type of consent given.

Collection with consent#

By filling out a consent form on our websites (for example subscribe to newsletter, receive promotions and offers etc.) you agree that your personal information (for example name, telephone, email, organisation) may be used for marketing purposes for the services you are exposed to where you are asked to fill in your personal information. We may also collect your IP address, geographic position, and interests in order to better adapt our marketing to you.

By browsing our websites you will be asked for consent to allow us to add and store cookies, both so-called third-party and first-party cookies, on your computer. These cookies will follow you and your online behavior in order to improve our services and/or offer you marketing based on your online behavior. Depending on your consent we may store different types of cookies. We will create and store cookies based on the cookie consent given. We will only store Necessary cookies needed by the service to function technically and functionally if no other consent is given.

How we use collected information#

The Company processes personal data mainly for the purposes stated below and for any additional purposes stated at the time of collection:

1. When a user login to our services;
2. To fulfil orders for services through one of the platforms offered by the Company;
3. Enable good customer service, like managing your requests, correcting incorrect information or sending information you requested e.g. newsletter;
4. Information on ordering a service is stored and analysed, as well as the basis for offers and discounts as well as promotion of both general and targeted nature;
5. In order to manage customer profiles, conduct analyses and market research;
6. For system administration and for obtaining statistical data about the behavior and patterns of our users, this does not identify any individual but occurs at aggregated level;
7. To develop, deliver and improve our products and services through analysis of your behavior on our websites and app.
8. Personal data is also used for analysis to perform segmentation/profiling, in order to develop targeted offers and services
9. To send you information and promotion via SMS, email, app, push or other digital contact routes such as social media since you have an active customer relationship with us;
10. To contact you via app, SMS, email or post about other offers, promotions or services that we believe may be of interest to you, please note that you may decline this promotion at any time;
11. To provide you with relevant recommendations, offers, and custom services based on what other people with similar behaviours have been interested in, what you have chosen for service, looked at and shown interest in;
12. To help us develop our site and app to be more useful and to enhance your user experience of the platforms offered through the Company by customising the display of the services to the device being used;
13. To send important messages as communication about changes in our terms and policies;

Information that may be disclosed#

We may share information with other companies that process data on our behalf in order to perform our services, i.e. analysis, distribution or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.

The Company only collaborates with partners handling personal data within the EU/EEA or with companies that maintain the same level of protection as in the EU/EEA by, for example, have signed the standard clauses from the EU Commission or equivalent agreements.

About cookies#

When you use our websites, app and services, personal data may be collected via e.g. cookies and cookies may be used to track you or your browsing device. This is only done through a separate consent.

The Company utilize a service called CookieTractor. CookieTractor handles all consent data for cookie consent. CookieTractor comply with all EU and international laws when it comes to cookie management and regulations.

We are fully transparent with the cookies we store when browsing our websites. All cookies stored are displayed and described in CookieTractor consent dialog. We classify cookies in three (3) different categories; Necessary, Statistical and Marketing. You must at least consent to storing of Necessary cookies to be able to browse our websites. When you browse our public services for the first time, you will automatically be prompted with our cookie consent dialog on initial page load. You must allow Necessary cookies to be able to continue browsing.

Your cookie consent is stored for up to a year. After that you will be prompted for consent again. Other cookies are stored for different length of time, all explained in the cookie descriptions of CookieTractor dialog.

You can at any time change your cookie consent by opening the dialog again (with a link in our footer) or deleting cookies within your device. On changed consent some cookies are not automatically removed. You need to manually remove or delete all cookies within your browser.

Legal basis, storage, and disclosure of personal data#

By submitting data to the Company, you provide your permission for the Company to register and store information about which service purchased and processing the specified personal data for the specified purposes. As a legal basis for treatment, the Company will refer to the fulfilment of agreements, legitimate interest or consent. If the Company uses legitimate interest as a basis, it will only be done for the purposes stated above. Please note that you can at any time withdraw consent by contacting us, for contact details, see the heading How to contact us.

The treatment is in accordance with current legislation and means that personal data are not retained for a longer period than necessary for the purpose of the treatment. The Company will store your personal data as long as you are a customer with us. For marketing purposes, information older than 3 years is not used. This implies that data will be erased when they are no longer relevant or necessary for analysis or direct marketing for the purposes for which they have been collected. Some information may be retained longer when required due to other legal requirements. However, all handling of personal data always ensures high security and confidentiality.

Your rights and choices#

You have rights regarding your personal data and you are able to influence your information and what is saved. The Company will, on its own or the customer's initiative, rectify data that is found to be incorrect. You can also at any time request that your data be deleted or that its use is limited by contacting us (for contact routes see the heading "How to contact us"). If you believe that we do not respect your rights, please contact the Company or you can contact the Data Protection Authority in your country, please find the right one at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

You can at any time refrain from receiving marketing communications from us by updating your account settings by clicking "unsubscribe" in the email and SMS communications that we send you or updating your profile as a logged in user with our services. You are always welcome to contact our customer service to help you decline our communications.

You can, once a year, receive information about the personal data registered in a written form from Odyssey.

Links to other sites#

In the event that our site contains links to third party websites, websites, or materials published by third parties, these links are for information purposes only. Because the Company has no control over the content of these websites or its materials, we are not responsible for its content. The Company is also not responsible for any damages or losses that might arise from the use of these links.

How to contact us#

For further information about personal data management or if you have any questions, feel free to contact us at:

Odyssey AB
A House, Studio 501
Stadsgården 6
116 45 Stockholm, Sweden
support (at) odyssey.se